Import from Confluence / Jira - SSO

Hi! 

I'm Sergey from the YouTrack team. 

This error indicates that the URL is likely correct, but there's an issue with either a username (email) or token. So firstly, please double check that you entered correct data as described in the doc: https://www.jetbrains.com/help/youtrack/incloud/import-from-confluence.html.

If you're sure that everything is correct, please share the following details:

• a screenshot of the Confluence import settings in YouTrack
• do you use YouTrack Standalone or YouTrack inCloud? If the former — send the logs and version, if the latter — your instance name

As this is a public forum, you can always contact us directly via https://youtrack-support.jetbrains.com/hc/en-us/requests/new or youtrack-support@jetbrains.com and share the details there.

Thanks Sergey.

My confluence import has the following settings (I can't post it here or anywhere else, for privacy reasons)

URL: the Confluence URL (https://...)

Username or Email: my email address

Password of Token: the token I've generated in Confluence.

I'm using YouTrack standalone (JAR service install on an AWS EC2 instance).

And, I want to mention this again, in case it was missed: my login on Confluence is exclusively done via SSO to my company. 

Here's an excerpt from the import log:

09/06/22 18:32:32,132 ERROR [@tzJobProcessor0] [ImportLogging                 ] [] Script failed with error: Failed to load data from /rest/api/space, response code 401
 Failed to load data from /rest/api/space, response code 401
        at <js> loadJson(093fa1d2-d681-412b-af44-4c25ab94a54d/@jetbrains/youtrack-confluence-client/connection.js:44:1701-1783)
        at <js> getSpaces(093fa1d2-d681-412b-af44-4c25ab94a54d/@jetbrains/youtrack-confluence-client/extractor-spaces.js:30-34:957-1071)
        at <js> getProjects(093fa1d2-d681-412b-af44-4c25ab94a54d/@jetbrains/youtrack-confluence-client/confluence-client.js:74:2722-2748)
        at org.graalvm.polyglot.Value.invokeMember(Value.java:548)
        at jetbrains.youtrack.imports.runtime.JsClientAdapter.callOptionalJs(JsClientAdapter.kt:27)
        at jetbrains.youtrack.imports.runtime.JsClientAdapter.callJs(JsClientAdapter.kt:40)
        at jetbrains.youtrack.imports.runtime.JsClientAdapter.getProjects(JsClientAdapter.kt:1041)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

Thanks!

And, if I browse to <URL>/rest/api/space (in Chrome), I do get a JSON with the data.

Thanks for your response. 

When you browse in Chrome, you don't pass a token with a username as you need to do in the import setting. In general, YouTrack just takes your entered data and sends a request to the Confluence API. 

You can perform a request manually, i.e., via a cURL: 

curl --location --request GET 'https://yourName.atlassian.net/wiki/rest/api/space?type=global&start=0&limit=100' \
--header 'Authorization: Basic <emailAddress:token>' 

Hi Sergey,

I'm getting the same http401. 

And, we're not hosting with Atlassian... We are on a separate provider. (Valiantys)

Thanks for your response.

And, we're not hosting with Atlassian.

Well, the API should still be the same, as it's a part of the product. 

I'm getting the same http401

I then recommend reaching our to your provider and clarify why you can't use the API with your credentials. 

Thanks Sergey!