we want to use YouTrack as Helpdesk and use the mailbox integration.
Is it possible to add the signature of the support agent, who added the last comment in the ticket?
So that if the customer receives his answer as mail, he can see the signature of the agent?
I know, that it is possible to use the workflow -> "Notify multiple unregistered users" -> add something like
"workflow.i18n('best regards ') + lastVisibleComment.author.fullName.
But this only shows the name of the agent.
Is there any way to give the agents some signature?
Thank you in advance!