Next let's check your application logs. Do you use YouTrack Server or YouTrack Cloud? If the former — send the logs and version, if the latter — your instance name or URL so that I'll examine the logs. You can upload data privately to https://uploads.youtrack.cloud/ (it's secure and the files can be downloaded by our team only).
It appears that there's some inconsistency in the issue data that results in a such output in the report. Can we access your instance from our service account and examine this report and the data it's built on?
If so, we need confirmation from the administrator email from Settings → Global settings → Server settings. Please send us a direct email to youtrack-support@jetbrains.com referencing this thread.
Hi!
I'm Sergey from the YouTrack team.
To start off — please share your YouTrack version. Thanks.
hi!
Thanks. That's helpful.
Next let's check your application logs. Do you use YouTrack Server or YouTrack Cloud? If the former — send the logs and version, if the latter — your instance name or URL so that I'll examine the logs. You can upload data privately to https://uploads.youtrack.cloud/ (it's secure and the files can be downloaded by our team only).
cloud, url = medlinx-kz.youtrack.cloud
I'm investigating the logs and will update you shortly.
It appears that there's some inconsistency in the issue data that results in a such output in the report. Can we access your instance from our service account and examine this report and the data it's built on?
If so, we need confirmation from the administrator email from Settings → Global settings → Server settings. Please send us a direct email to youtrack-support@jetbrains.com referencing this thread.