YouTrack Support | JetBrains

Gertjan

Total activity 10
Last activity September 03, 2025 13:40
Member since October 26, 2023 15:33
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Created September 03, 2025 13:40

Hi Alisa, it is a helpdesk project and my user type is Agent. Under direct roles i have the role Project Admin for this project and under team roles in project i have the role Contributor. Both hav...
- 0 votes
Created September 02, 2025 14:00

Hi Alisa, yes we do have one active online form, but it is not actively distributed so it is hardly used. All of our ticket come through the email channel. The direct link is:https://vind-im.youtra...
- 0 votes
Created September 02, 2025 08:43

pushed too quickly on the send button…Thanks for any help.Best wishes, Gertjan
- 0 votes
Created November 06, 2023 17:19

Hi Sergey thanks for the support. We'll take a look at the new helpdesk solution and probably migrate soon,Best wishes, Gertjan
- 0 votes
Created October 31, 2023 08:34

Hi Sergey,This is the screenshot. The automatic linking to other issues is a problem because we use the last modified date of closed tickets to check if users have responded to thode tichets after ...
- 0 votes