G. K.
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Created HelpDesk Online Form: Localization?
Where may I set localized names in different languages for custom fields?Is there a way so supply localized text blocks in an online form? -
Edited A few questions and possible feature requests
I have a few questions and possible feature requests pertaining to my HelpDesk project. I have a custom field which holds a certain value from a customer (e.g., “XYZ”). I would like agents to see a... -
Created HelpDesk project online form: Send button disabled?
I'm testing the online form for my HelpDesk project, but the Send button is disabled and remains disabled even after I fill in all fields. What would cause that? -
Created HelpDesk project, online form submission stuck on, "transmitting"
I'm testing the online form for my HelpDesk project.When I click “Submit”, it gets stuck on transmitting.I've looked in the Logs folder but no files have been touched more recently than an hour ago... -
Edited New HelpDesk project: round-robin assignment per group with holiday absence exception
I'm setting up a new HelpDesk project. I have three groups for the support agents, representing different service levels.I need round-robin assignment to assign case types to particular groups on a... -
Created HelpDesk project, Description field in Online Form
I'm creating a new HelpDesk project. In the online form, I'd like the Description field to be rich rather than plain text. Is that possible? -
Edited Problem starting Docker image on Ubuntu
Having tried out YouTrack back when it was a zip distribution, I want to try the Docker image now.Following the instructions, I ran the following from the command line to use the same host paths as...