G. K.
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Created "Country": custom field: populate from ISO 3166?
I want to add a custom field “Country” (to populate a custom User attribute). It'd be ideal if it could populate its' enumerations directly from ISO 3166. Is this possible somehow? -
Created HelpDesk "Unauthenticated Reporters": how to become authenticated?
When a test user uses my embedded HelpDesk online form, they become an, “unauthenticated reporter” when the agent views their ticket.According to this page, when the unauthenticated reporter replie... -
Created Mailbox Integration vs. E-Mail Channel
What's the difference between the system-level Mailbox Integration and the E-Mail Channel offered for my HelpDesk project? A server configuration entered for the one doesn't seem to have anything... -
Created HelpDesk Online Form: Localization?
Where may I set localized names in different languages for custom fields?Is there a way so supply localized text blocks in an online form? -
Edited A few questions and possible feature requests
I have a few questions and possible feature requests pertaining to my HelpDesk project. I have a custom field which holds a certain value from a customer (e.g., “XYZ”). I would like agents to see a... -
Created HelpDesk project online form: Send button disabled?
I'm testing the online form for my HelpDesk project, but the Send button is disabled and remains disabled even after I fill in all fields. What would cause that? -
Created HelpDesk project, online form submission stuck on, "transmitting"
I'm testing the online form for my HelpDesk project.When I click “Submit”, it gets stuck on transmitting.I've looked in the Logs folder but no files have been touched more recently than an hour ago... -
Edited New HelpDesk project: round-robin assignment per group with holiday absence exception
I'm setting up a new HelpDesk project. I have three groups for the support agents, representing different service levels.I need round-robin assignment to assign case types to particular groups on a... -
Created HelpDesk project, Description field in Online Form
I'm creating a new HelpDesk project. In the online form, I'd like the Description field to be rich rather than plain text. Is that possible? -
Edited Problem starting Docker image on Ubuntu
Having tried out YouTrack back when it was a zip distribution, I want to try the Docker image now.Following the instructions, I ran the following from the command line to use the same host paths as...