G. K.
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Created Importing from an old help desk system: old reporters and agents
I'm looking at importing tens of thousands of support cases from an old help desk system.I want to store them in a cloned copy of my production (live) help desk in YouTrack. The cloned copy should ... -
Created JSON schema for Import Script format?
The Import Script functionality (not REST API) expects JSON data “as an intermediary data scheme.”Is a formal JSON Schema available for this format?If not, could one be offered? -
Edited Handling of attachments, unwanted and otherwise, in help desk project tickets
In my evaluation of YouTrack as a new help desk system, I have realized that there is no capability to selectively delete unwanted attachments from incoming reporter messages. I mean such attachmen... -
Created Proper syntax for sending a HTTP GET request
Is this the correct syntax for sending a HTTP GET request in a JavaScript workflow to send, for example:http://example.test/api/method?foo=barconst entities = require('@jetbrains/youtrack-scripting... -
Edited Issue search: compare date with now?
In the regular issue search field (Advanced Search, presumably), is there a way to search for issues with a dateTime field value greater than or less than “now”?For example, I have a project where ... -
Edited JavaScript workflow for round-robin assignment with agent absence
As previously mentioned in another topic, I need to write a JavaScript workflow to support round-robin assignment on a rotating basis (not just least workload as in the public example) and incorpor... -
Edited Scaling
I'm testing YouTrack HelpDesk as a replacement for an existing help desk.The existing help desk software has a 20-year history of about 83,000 support cases, about 53,000 unique reporters (unique e... -
Created "Country": custom field: populate from ISO 3166?
I want to add a custom field “Country” (to populate a custom User attribute). It'd be ideal if it could populate its' enumerations directly from ISO 3166. Is this possible somehow? -
Created HelpDesk "Unauthenticated Reporters": how to become authenticated?
When a test user uses my embedded HelpDesk online form, they become an, “unauthenticated reporter” when the agent views their ticket.According to this page, when the unauthenticated reporter replie... -
Created Mailbox Integration vs. E-Mail Channel
What's the difference between the system-level Mailbox Integration and the E-Mail Channel offered for my HelpDesk project? A server configuration entered for the one doesn't seem to have anything...