Rohit

Edited December 14, 2023 14:40

Hi Stanislav Dubin,Thanks, I can confirm your suggested solutions helped us enable the “Mark as spam” for the agent role.See here: https://share.zight.com/mXuvkXyJThanks for your suggestions. And y...

1. Community
2. General Questions
3. Help Desk= Agent unable to mark spam

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Edited December 12, 2023 14:37

Hi Team,We are actually encountering a few spam tickets and, as Alan (Role: Administrator) specified, he can view the option to mark tickets as spam. However, I (Agent & Role: Contributor, Develope...

1. Community
2. General Questions
3. Help Desk= Agent unable to mark spam

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