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Marco Schauer
Total activity
40
Last activity
September 05, 2024 12:55
Member since
August 19, 2024 18:44
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Activity overview
Posts (14)
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Created
September 02, 2024 09:19
OK, no problem.Can you send me the file, so that I know, which styles I have to change?
Community
General Questions
Where can I find and edit the helpdesk_styles.ftl
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Created
August 29, 2024 09:11
This is a small ticket. And it would be perfect, if all Comments and answers of the reporter including the initial mail would be collapsed, except the last comment/ answer.And if the thread realy w...
Community
General Questions
"collapse/expand" long comments
0 votes
Created
August 28, 2024 15:11
Sorry, I am confused.First you wrote, I have to add something to the workflow, to get the phone number in any new ticket.In the last paragraph, you wrote, that I will not have to do, and the approa...
Community
General Questions
Attribute fields user
0 votes
Created
August 28, 2024 15:03
I do not see any changes in my comments, when activating/ deactivating this setting.Is there anything else to do? Cheers Marco
Community
General Questions
"collapse/expand" long comments
0 votes
Created
August 27, 2024 12:04
Hello,can you explain your idea? I just want to show some of the Fields of the reporter in the grey box of the tickets.The reporters telephone an the field “Firma" (aka company)
Community
General Questions
Attribute fields user
0 votes
Created
August 26, 2024 11:06
Thank you. So, when I made this Workflow, will the telephone number visible in every ticket (old an newly made) of this reporter?
Community
General Questions
Attribute fields user
0 votes
Created
August 24, 2024 08:05
Hello,I made this workflow as described, but every ticket will be set to solved after one hour
Community
Workflow: Questions & Answers
timebased Workflow
0 votes
Created
August 23, 2024 06:58
But where do I create an additional field for a reporter? I only see my projects, when I want to create a field
Community
General Questions
additional fields in user-accounts
0 votes
Created
August 22, 2024 11:38
Hi Stanislav,then it would be an additional field in the ticket, not the reporters datarecord, right?
Community
General Questions
additional fields in user-accounts
0 votes
Created
August 20, 2024 11:25
Thanks a lot!!!Cheers Marco
Community
General Questions
Set internal comments as default
0 votes
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