Modify helpdesk ticket


is it possible to edit a ticket that has already been created in the helpdesk? Unnecessary text or attachments often have to be removed.


Official comment


This is Julia from YouTrack Support.

M. Mrenica is right: at the moment there's no way to edit a ticket, but a corresponding feature request has been registered.

Helpdesk is a brand-new YouTrack feature, so it might see a lot of changes and improvements with time. And whereas we cannot guarantee if and when this particular functionality will be implemented, it's very important for us to gauge how much impact it would have. So, please feel free to vote for the "Summary field should be editable" feature request, and let us know if you have any other feedback!

I would like to know the same thing, there is no option to edit an existing ticket but such basic feature has to be there.


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