Help Desk- Adding a CC
The Help Desck allows adding a cc to a ticket, but only gives a choice of people that have already sent a ticket (or general users ) is there a way to simply add a CC to a helpdesk ticket when it is a ‘new email’ ( I was expecting under the search an ‘add new’ option )
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Hi!
I'm Sergey from the YouTrack team.
This part of functionally has not been added yet. We consider implementing in the scope of this public feature: https://youtrack.jetbrains.com/issue/JT-77751/Allow-adding-new-reporters-via-CC-when-editing-a-helpdesk-ticket. Please feel free to vote for this issue. This helps us gauge how much impact this feature will have on our customer base, and you’ll also get subscribed to the issue’s notifications. To do so, sign in to JetBrains YouTrack and hit the thumbs-up icon.
If you have any questions, please let me know.