Ability to merge helpdesk tickets from different reporters or change reporter

Many users have multiple emals.

They submit a report from one then a follow up from another.

We should be able to merge these but can't as 
1.  you cant merge tickets from differnt reporters
2. you cant change reports after submission

Can you come up with a fix as this makes tracking difficult if you cant effectively merge

1 comment


You can edit the Helpdesk worfklow, specifically the Merge duplicate tickets rule, and remove the reporter's check:

workflow.check(duplicate.reporter.login === ctx.issue.reporter.login,      workflow.i18n("You can only merge tickets where the reporter is the same person"))

After that, it should be possible to merge tickets even if reporters are not the same.



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