Helpdesk: Remind reporters and close pending tickets automatically
This does not seems to work consistently - in fact very rarely ( Youtrack Cloud)
I note there is console.trace statements - where can I see these results so I can try and see what is happening
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Hi!
I'm Sergey from the YouTrack team.
If you'd like to troubleshoot it on your end, replace ‘console.trace’ with 'console.log' statements. Then check the editor's console (not the browser) to see if the rule reaches any tickets. Let me know how it goes.
Also, the default cron is set to execute once a day at 12 AM. When testing, you can update the cron to, for example, ‘0 */5 * ? * *’. This will execute the rule every 5 minutes. Also, note that by default, the rule only searches for pending tickets (State:Pending), so make sure that such tickets with comments actually exist in your project.
If it still doesn't work as expected, please share the example (screenshots) of the ticket and related console outputs.