Add option to link to external tools

In our company YouTrack is one of many tools in use. Often custom fields are used to tie those different systems together.

Quick Example:
- Support case arrives in OTRS
- Support person might create YouTrack issue with reference to OTRS Ticket No

Now, it would be great if we could open up this OTRS Ticket page by clicking on a link in YouTrack (e.g. small icon next to custom field). (Same is possible for the other route from OTRS to YouTrack already by using an OTRS plugin)

OTRS is just a popular example. We do have some homemade endpoints as well. So, replace OTRS with any other system you like and I think this could be a great feature of emphasizing YouTracks role.

How the OTRS Plugin does it:
The OTRS Plugin allows to configure a URL including placeholders which will be replaced by custom fields of the ticket.

In my mind this could be achieved by adding a new custom field type "link" similar to "string" which also allows adding a base pattern URL.

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Official comment

Hello Markus,

I'm very sorry for the delayed response.

Unfortunately, it's not implemented yet. Custom fields of link types should be implemented within https://youtrack.jetbrains.com/issue/JT-6170 .

You can also try to implemented alternative UI for YouTrack and add links to external resources somewhere on the page, http://blog.jetbrains.com/youtrack/2012/09/creating-an-alternative-ui-for-youtrack/ .

 

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