Every reporter should be able to comment a ticket
We very often have the following scenario:
User A (user@hallo.xyz) opens a helpdesk ticket.
We answer and set a new reporter B (reporter-B@othermail.com) as CC.
but reporter-B@othermail.com decides, that his collegue reporter-C@othermail.com answers to the ticket. And Youtrack has no reporter under reporter-B@othermail.com, becaus we don't know him.
Now Youtrack sends us a message, that reporter-c@othermail.com is not allowed to comment to the ticket and a new ticket will be generated.
How can I tell Youtrack, that everybody can answer to any ticket and is allowed to make comments to any ticket.
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Hello,
Could you please create a request to our support about this? An additional investigation is required, so I'd like to ask you for information that shouldn't be shared on a forum.