Best way to allow users to report bugs?
I have a private YouTrack instance that I use to manage the features and bugs on my project. Currently, users report bugs via a 3rd party tool and I copy them into YouTrack manually. Is there a way to allow users to report bugs directly into YouTrack for review without exposing the contents of the project? And likewise, is there a way to show a stripped back, high-level overview of bugs that have been reported to the general public?
Please sign in to leave a comment.
Hello,
I believe your options are to configure mailbox integration (or even help desk) to allow users creating issues without any access to YouTrack. They'll be able to receive notifications about changes made in these issues. Please refer to https://www.jetbrains.com/help/youtrack/standalone/Mailbox-Integration.html and https://www.jetbrains.com/help/youtrack/standalone/Use-YouTrack-as-a-Help-Desk.html.
Also, you can allow users viewing only own reported issues, please refer to https://www.jetbrains.com/help/youtrack/standalone/How-to-Make-Users-See-Only-Their-Own-Submitted-Issues.html for details.
As for high-level overview, I'm afraid this is not possible. If a user has access to an issue, they can see it completely. Maybe an option here is to use REST API and to build some summary using third-party tools.
Please let me know if it helps.
That's great, thanks.
Is it possible to report issue directly from website, something like feedback.js or instabug?
Hi,
Do you mean any plugins or scripts that will be added to your website and create issues in your YouTrack?
Yes, exactly, the best would be to have such scripts on web and mobile
Unfortunately, YouTrack doesn't suggest such plugins. However, you can create your own one based on our REST API. To create an issue, you can use the request as in the sample: https://www.jetbrains.com/help/youtrack/devportal/api-howto-create-issue.html