Testing YouTrack as an alternative solution to Jira Service Desk.
On the jetbrains site it mentions that Youtrack can be used as a service desk: https://www.jetbrains.com/help/youtrack/standalone/Use-YouTrack-as-a-Help-Desk.html and by other departments. From my testing it seems that the UI is the same for all users.
If it's to be considered as a Service Desk I would have expected a simpler UI for those non-technical who don't know what Agile is or don't have experience using Project Management Tools.
When we started using JSD quite a few years we had the same issue and we got over it by using an add-on that had a simpler UI for users. Is there anything like this for YouTrack?