Cannot change base URL from Settings

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Dennis Sievertz
Created

I'm trying to change base URL for our cloud instance via

Global settings -> Server configuration -> Domain settings -> Base URL

But when I save I get this error message:

"Cannot update settings. Cannot change subdomains on default domain"

Does anyone know what I'm doing wrong?

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Lena Vostrikova
Created

Hello,

I'm Lena from the YouTrack team. 

We rename the Cloud instances through the requests to our Support Team because we should ensure that our databases are changed accordingly. So please contact us at https://youtrack-support.jetbrains.com/hc/en-us:

 

We are looking forward to your request. 

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Dennis Sievertz
Created

Thanks for the reply!
Request submitted: https://youtrack-support.jetbrains.com/hc/requests/4140923

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Lena Vostrikova
Created

Thank you! I will reply to you there. 

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Husam
Created

Hi Lena Vostrikova

I am facing the same issue, could you please support

https://youtrack-support.jetbrains.com/hc/en-us/requests/4511581

 

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Alisa Kasyanova
Created

Husam

Hello. I've answered your support request, so let's continue the discussion about your issue there.

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