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Julia Bernikova
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216
Last activity
April 27, 2026 16:13
Member since
November 21, 2023 12:27
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Created
February 19, 2024 13:24
You're welcome! 😊
Community
General Questions
How to manage different SLA and why are the SLA field hidden on resolution
0 votes
Edited
February 13, 2024 12:28
Official comment
Hi! This is Julia from YouTrack Support.It looks like overriding derived properties is indeed not covered by the OpenAPI specification. Let me quote a response one of the OpenAPI v4 proposal contri...
Community
REST API (Integrations and import form third-party tools included): Questions & Answers
swagger-codegen-cli generates invalid C# from openapi.json
0 votes
Created
February 12, 2024 15:46
Official comment
Hi! This is Julia from YouTrack Support.Whereas YouTrack indeed only shows the first 5 sub-articles within the page itself and hides the rest under “Show more”, you can always see all the sub-artic...
Community
Knowledge base: Questions & Answers
Setting to show ALL Sub-articles by default
0 votes
Created
February 12, 2024 15:33
Official comment
Hi! This is Julia from YouTrack Support.There's indeed no way to sort articles alphabetically right now, so I registered this feature request: https://youtrack.jetbrains.com/issue/JT-79905/Allow-so...
Community
Knowledge base: Questions & Answers
Sorting Sub-aricles by title
0 votes
Created
February 09, 2024 15:15
Official comment
Hi Andrea,It looks like we're already discussing this issue in a support ticket you created. So, my reply will be quite similar to the one I sent there.The SLA goals available in YouTrack Helpdesk ...
Community
General Questions
How to manage different SLA and why are the SLA field hidden on resolution
0 votes
Created
February 05, 2024 11:45
Official comment
Hello,This is Julia from YouTrack Support. Thank you for reaching out!It looks like you've reported the issue with the Docker import script in the Space community: https://space-support.jetbrains.c...
Community
Workflow: Questions & Answers
Gantt Chart Integration Issues between Youtrack and Space
0 votes
Created
January 24, 2024 07:09
Official comment
Hi Marcel!This is Julia from YouTrack Support.42 is the maximum amount of entities YouTrack returns unless you explicitly specify a different number with the $top query parameter. I suggest you try...
Community
REST API (Integrations and import form third-party tools included): Questions & Answers
/api/articles not listing all articles
0 votes
Created
December 28, 2023 14:36
JT-62174 Support RTL for Knowledge Base and Lite UI is the correct request for this issue. So please subscribe to this request by pressing the star icon in the top right corner to receive updates o...
Community
General Questions
RTL support no longer works after version 2023.3
0 votes
Created
December 25, 2023 21:01
Official comment
Hi!This is Julia from YouTrack Support.Version 2023.3 introduced some improvements to the YouTrack Classic UI, so it now resembles the interface of YouTrack Lite. However, RTL support is not availa...
Community
General Questions
RTL support no longer works after version 2023.3
0 votes
Created
November 21, 2023 12:27
Official comment
Hi!This is Julia from YouTrack Support.M. Mrenica is right: at the moment there's no way to edit a ticket, but a corresponding feature request has been registered.Helpdesk is a brand-new YouTrack f...
Community
General Questions
Modify helpdesk ticket
0 votes
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