Marco Schauer
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Created Toooo many messages
Hello,we use Youtrack now for two weeks and I am flooded by messages, even, when I am not involved at all ;) How can I configure my youtrack, that I will be informed, only when……I am directly invol... -
Created Darstellung der additional recipients (CCs)
Is it possible, to show there the real eMail-Addresses, instead of the mostly useless shortnames?https://i.imgur.com/cpoqRhg.png -
Created Where can I find and edit the helpdesk_styles.ftl
Hello,where can I find the helpdesk_styles.ftl?I want to optically customize our notification emails. Thanks in advanceMarco -
Created Every reporter should be able to comment a ticket
We very often have the following scenario:User A (user@hallo.xyz) opens a helpdesk ticket.We answer and set a new reporter B (reporter-B@othermail.com) as CC.but reporter-B@othermail.com decides, t... -
Created Answer of a CC made a new ticket, instead of adding to the original ticket
Hello,we send a message to the reporter with a CC in the ticket.Not de CC answered, but the answer of this CC opended a new ticket, instead of adding a comment to the original ticket -
Created No message to reporter, if helpdesk ticket was made via online form
I do not want youtrack to send a message, when a ticket is created via online form-channelWhere can I deactivate this? -
Created Change the reporter of a helpdesk ticket
Hello, we are just changing from a different ticket system to youtrack.So when we anster a last time to tickets in the old sytem the e-mails will be sent in CC to our support-e-mail, which are fetc... -
Created Attribute fields user
Hello,I want to show some additional fields of the reporter shown in the helpdesk ticket view.Telefon and Firma should be shown here -
Created Forward a email to youtrack to create a ticket on behalf of the original sender
Hello,I get e-Mails from my clients and I want to forward them to youtrack to create a ticket on behalf of the original sender.Is that possible?This scenarioA customer (customer@myclients.de) sends... -
Created Invert Helpdesk comments
Hello,is ist possible, to invert the comment channel inside a helpdesk ticket. So that newest comment (intern or from reporter) is always on top and the oldest at the bottom. So you don't have to s...