Marco Schauer
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Created Answer of a CC made a new ticket, instead of adding to the original ticket
Hello,we send a message to the reporter with a CC in the ticket.Not de CC answered, but the answer of this CC opended a new ticket, instead of adding a comment to the original ticket -
Created No message to reporter, if helpdesk ticket was made via online form
I do not want youtrack to send a message, when a ticket is created via online form-channelWhere can I deactivate this? -
Created Change the reporter of a helpdesk ticket
Hello, we are just changing from a different ticket system to youtrack.So when we anster a last time to tickets in the old sytem the e-mails will be sent in CC to our support-e-mail, which are fetc... -
Created Attribute fields user
Hello,I want to show some additional fields of the reporter shown in the helpdesk ticket view.Telefon and Firma should be shown here -
Created Forward a email to youtrack to create a ticket on behalf of the original sender
Hello,I get e-Mails from my clients and I want to forward them to youtrack to create a ticket on behalf of the original sender.Is that possible?This scenarioA customer (customer@myclients.de) sends... -
Created Invert Helpdesk comments
Hello,is ist possible, to invert the comment channel inside a helpdesk ticket. So that newest comment (intern or from reporter) is always on top and the oldest at the bottom. So you don't have to s... -
Created additional fields in user-accounts
Is it possible to generate additional fields in the reporter dataset?I want do enter a telephone number in the reporter to get easier in contact with him. ThanksMarco -
Created Send Message to Agent, when he has been assigned to helpdesk ticket
Hello,I wonder, how to set up a workflow to send Message to an agent, when he has been assigned to helpdesk ticket.I don't find a trigger in the visual workflow builder.I would be happy for any hin... -
Created timebased Workflow
Hello,I'm completely new in Youtrack and quite overwhelmed by the JavaScript workflows. I come from a system, where you could do everything in a graphical editor.I try to make a workflow, that chec... -
Created Set internal comments as default
I want to set the internal comment as the default configuration to avoid sending messages to customers, thar are only for internal users.